FLORIDA DIRECT PROPERTIES LTD
T/A CAR HIRE AGENCY
TERMS AND CONDITIONS
Driving Licence: All
drivers must produce a full valid British driving license held for at least one year.
(International licenses are widely accepted, please check with reservations at time of
booking). In certain
advancedestinations, drivers must have held a
full license for a Minimum of 3 years. It is the driver's responsibility to ensure that
they have the appropriate license. Our Reservations department must be advised of any
endorsements at the time of booking, failure to do this could result in refusal of the car
to the hirer. Please be advised that no refunds will be given for rentals rejected due to
non-production of a valid driving license. Photocopied or faxed licenses are not
acceptable. Florida Direct Properties Limited will
refund the excess you have paid within 28 days of receiving your accident report form. The
insurance excess refund policy does not apply to prestige cars. Insurance does not cover
damage to tyres; windows,the roof, the underside, the interior of the car, towing
charges or damage caused wilfully or recklessly. You may therefore be liable for the cost
of this damage. Insurance cover is not provided for the contents of the car in the event
of theft, In the event that keys are lost or damaged you will be liable for reasonable
costs obtaining a replacement.
Additional Drivers: Charges often
apply for additional drivers. Florida Direct Properties Limited
t/a The Car Hire Agency cannot be held responsible
for any increase in charges. Please check with our reservations department at the time of
booking,
Drivers Age: If the driver is
under the age of 25 or over 65 years old, please inform our reservations staff at the time
of booking as some age restrictions may apply in certain destinations. In some cases a
young drivers surcharge is payable locally.
Number of Passengers: Our rental
cars are insured for a maximum number of passengers. Florida Direct Properties Limited
cannot accept responsibility if the vehicle is not large enough to fit all passengers and
luggage on arrival if details were not supplied at the time of booking.
What's Included: All rentals
include: Unlimited mileage
(except Canada & Australia), Third party insurance (in the
USA each state establishes a minimum level of third party cover by law, this can be as low
as 55000. Excess liability insurance (SLI) is third party insurance above this level
increasing cover to $1 million in respect of any claims made against you, Collision
damage waiver CDW, Theft waiver, airport surcharges, bail bonds, all coal taxes except
Australia where taxes are paid locally by law. The insurance provided by most car rental
companies does not cover press, windscreens, the roof,
the underside or interior of the
car and towing charges. you may therefore be liable to any charges for damage to these
items. Most suppliers also have insurance excess
What's not Included: Personal
Accident Insurance: This is probably covered in your holiday insurance. It is an option
you will be offered on collecting the car. Petrol - Most car rental companies will supply
the vehicle with a full tank of fuel. Cars must be returned the same otherwise a
refuelling charge and cost of petrol will be
charged locally. Alternatively in
some locations pre-purchase of fuel is compulsory, please check the petrol policy when
you pick up the vehicle. Garaging. Parking and Traffic fines. Additional driver charges
where applicable-please check with reservations at time of booking Delivery/Collection:
Charges may apply outside
office hours even if a late collection is caused by a
flight delay.
Deposit: All clients must produce
a valid credit card in the drivers name as a form of deposit when collecting the rental
car. Cash deposits are rarely acceptable.
Period of Hire: Minimum rental is
1 day in the USA and Canada and 3 days in Europe. Rental days are calculated on a 24-hour
basis. The car hire company has a 59-minute period of grace. On returns after this time a
full days rental may be charged locally at a rate higher than charged in the UK. All
extensions to the hire or upgrade must be paid for at the time of rental locally, unless
previously advised before leaving the UK.
Rental Charge: Clients will be
charged at the rates prevailing on the day of collection of the car. No increase or
reductions apply if the rental continues into a higher or lower season.
Insurance Exclusions and Excess Refund
Policy: For - £2.00 per day the insurance excess refund policy will cover you for
excess that you may be charged for damage caused as a result of an accident. .Local
supplier may charge you this excess, but you can reclaim this providing you complete an
accident report form on returning your car.
One Way Rentals: One way rentals are
available in most countries, but must be booked and confirmed in advance and may be
subject to a local charge.
Driving Areas: If
you plan to drive outside the country of hire, please check with reservations as some
local charges may apply for this service.
Amendment Charges: Any amendments made to
a booking after invoice will be subject to a £3.50 amendment fee.
Cancellation Charge:
Florida Direct Properties Limited will charge a cancellation fee for any booking you are
unable to honour prior to the collection date. (please see below for charges). No refunds
will be given for no shows in resort, rentals ended early, late collections or
cancellations made after the rental start date, even if cancellation protection or CAPP is
purchased. Bookings can only be cancelled upon return of the rental voucher (if issued).
Cancellation Charges:
7 or more days before
start date: £10.00 Travelling within:7 days 25%
Date of departure: 100 %
ADMIN CHARGES :
Please note a £5.00 admin/booking fee will be charged for all car hire with a booking
value of less an £100.00. Discounts available on long term rentals!
Cancellation Protection
Insurance: For only £3.50 per week or 50p day,
the Worldwide Cars cancellation protection insurance will cover you from any cancellation
charges payable if you are unable to honour your reservation prior to the start of your
rental. Please note
this must be purchased at time of booking.
For a minimal charge of
only £1 per day the Worldwide Cars Complete Accident Protection Package will protect you
from any charges relating to cancellation prior to your travel date. This package also
covers you for any amendment charges i.e. Flight change, name change etc. and also
includes our excess refund guarantee. Please see insurance exclusions and excess refund
policy!
Mechanical
Difficulties: In case of breakdown or mechanical difficulties you must call the car
rental company within 24 hours using the number, which appears on your rental agreement.
An accident report form must be completed by the end of the hire. The local Police should
be notified in the case of accidents and a signed Police report obtained. Full details of
third parties should also be taken. All rental documents should be retained in the event
of an insurance company becoming involved. Any compensation cannot be considered when this
procedure is not followed. Upon returning the vehicle a checkout form must be signed.
Failure to do this may delay the investigation of disputes regarding insurance excess
charges.
Tax: All taxes are
included except those on any extras purchased locally.
Car Type/Suitability:
Florida Direct Properties Limited are unable to guarantee a particular make or model of
car. The car shown on your voucher is for guidance only and may be substituted for an
alternative similar or upgraded car ( at no extra cost). All cars are booked by group and
whilst the car rental company will try to provide a car within the car group booked. If a
car group is not available a larger vehicle will be supplied to the clients,. no extra
charges for this service
will apply. If you are dissatisfied in any way with the standard of the car supplied, you
must advise the local supplier immediately. Florida Direct Properties Limited cannot
accept liability where this procedure is not followed
Flight Information:
For all airport collections, it is essential that Florida Direct Properties Limited be given the correct flight number and arrival time
before departure. If the information is not given in time, Florida Direct Properties
Limited will do its best to ensure that the car is available, but no responsibility can be
accepted or compensation allowed for a failed rental due to the customer providing the
information late.
Customer Satisfaction:
Florida Direct Properties Limited would like to advise all of our clients that upon
collection of their rental vehicle they read all documentation before signing the rental
agreement. If after signing the agreement you are not happy with or have any queries
relating to your hire, please contact or return to the location and speak with the station
manager who will gladly explain any charges. If you are still dissatisfied please contact
the Florida Direct Properties Limited Customer Services department within 28 days of your
return. Florida Direct Properties Limited aim to resolve all complaints within 28 days of
receipt, however some complaints may take longer due to the nature of the complaint and
information provided.
Florida Direct Properties Limited
trading
as The Car Hire Agency acts
as an agent for the car rental companies. A contract will be made with the driver of the
vehicle and the car rental company in the form of a rental agreement contract on
collection of the car. Clients will then be subject to the terms and conditions of that
contract and the law of the country where the car rental has taken place. Florida Direct
Properties Limited is unable to refund any extra insurance options or local purchases
which you have signed as accepted on the rental agreement. Florida Direct Properties
Limited accepts no responsibility for and shall not be liable in respect of any loss,
damage. delays or changes arising from circumstances outside its control.
ALL INFORMATION AND PRICES ARE CORRECT AT TIME OF GOING TO PRESS.